Coltcam Properties, LLC and Affiliated Entities
Effective Date: 5/15/2026
At Coltcam Properties, LLC, we respect your privacy and are committed to protecting the personal information you provide to us through our websites, mobile communications, applications, rental inquiries, and other interactions with our company and affiliated entities (“Company,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Mailing address
- Email address
- Phone number
- Driver’s license or identification information (when necessary for reservations)
- Payment or billing information
- Communications and correspondence with us
- Website usage information, including IP address and browser data
2. How Information Is Collected
We collect information through several methods, including:
- Forms submitted through our website
- Phone calls, emails, and text messages
- Online payment systems
- In-person interactions
- Cookies and website analytics tools
- Third-party booking or management platforms
Providing personal information is voluntary; however, certain services may not be available without required information.
3. Purpose of Information Collection
We collect and use personal information for legitimate business purposes, including:
- Communicating with customers, clients, guests, and prospects
- Providing customer service and support
- Sending appointment reminders, account notifications, notices, and marketing or operational updates
- Processing payments and maintaining business records
- Improving our website, services, and customer experience
- Complying with legal obligations and enforcing agreements
SMS Communications
If you opt in to receive SMS/text messages from us, we may send:
- Business Updates
- Reservation updates
- Account notifications
- Operational alerts
- Appointment reminders
- Customer service communications
Message frequency may vary. Standard message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
4. Data Sharing and Third Parties
We do not sell customer personal information.
We may share information with trusted third-party service providers that assist us in operating our business, including:
- Payment processors
- Property management software providers
- Website hosting providers
- Customer communication platforms
- Legal, accounting, or regulatory professionals
These third parties are only permitted to use information as necessary to provide services on our behalf.
SMS consent and phone numbers are not shared with third parties or affiliates for marketing or promotional purposes.
We may also disclose information when required by law, regulation, court order, or to protect our legal rights.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or loss.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.
Users may modify browser settings to refuse cookies; however, certain website features may not function properly.
7. User Rights and Choices
Depending on applicable laws, users may have the right to:
- Request access to personal information we maintain
- Request correction of inaccurate information
- Request deletion of personal information, subject to legal or contractual obligations
- Opt out of marketing communications
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
8. Retention of Information
We retain personal information only as long as reasonably necessary for business, legal, tax, regulatory, or operational purposes.
9. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.
Continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Coltcam Properties, LLC
18115 Ransom Hill Dr San Antonio, TX 78258
469-458-6632